JSM POLICY
100% SATISFACTION GUARANTEE
We do our best to meet or exceed your expectations. If you’re not satisfied with the job we did, please notify us within 24 hours of service completion, and we’ll return and complete the job to your satisfaction.
GOOD COMMUNICATION
The best way to assure that you receive excellent service, is to let us know how you’d like us to improve or what you’d like done differently. Feel free to call or email us at any time, and we’ll make sure that your concerns and requests are taken care of.
PAYMENT
Payment ( by check, cash, or credit/debit card ) is due in full at or before each service appointment. If you have an ongoing schedule with us, we encourage you to set up automatic payment through your bank, for your convenience. If you require an invoice, please contact our office.
ESTIMATED ARRIVAL TIME
We’ll give you an estimated window of arrival. Our staff will call to let you know if they’re significantly off schedule ( more than a half hour early or late ). While we schedule for travel time, we can’t control traffic conditions, and earlier clients’ appointments may take more or less time than scheduled, or be cancelled.
TIPPING
Tipping your cleaner(s) is optional and always welcome. Tips may be given directly to your cleaner(s) or added to your check.
BREAKAGE / DAMAGE
We train our staff to take extra care with your belongings. However, occasional accidents do happen. Our staff is instructed to report breakage or damage immediately to the office and to you if you’re available. If you believe that something has been damaged or broken by us, we need to hear about it within 24 hours after your appointment. We do not take responsibility for damage not reported within this time frame.